Our topic is the production and availability of content for instruction and training provided to public officials.
This activity is a mandatory element of knowledge management, a discipline that targets the use of information technologies at individuals so that they and their organizations learn to use information resources and sources to achieve strategic objectives. One such objective is training and professional education for public officials, who constitute an ideal community to promote content production for induction into key processes, such as management.
Content production, through the knowledge management process, enables wide-ranging training programs – both on-site and on-line – to be developed based on the use of modern technologies (Internet, intranet, etc.).
It is important for the content produced to have the following characteristics:
(a) Quality; (b) currency; (c) an appropriate and flexible format; and (d) ease of comprehension, and adequacy.
Moreover, the decision as to what content is selected and produced should not be taken solely by the officials in charge; it should also reflect the demand of the community, i.e., public officials. The relationship between selection, decision, and demand should reflect the actual situation – in principle made evident by demand – and experience, and the technology subsequently applied. The content produced should not be decided exclusively by external providers; instead, it is important for content production to emanate from the government itself, adding to it the value external providers can contribute (technology, comparative experiences, etc.).
One experience worthy of note in the content production are was the preparation of the General Procedural Manual of the Ministry of Labor, Employment and Social Security of Argentina, an experience targeted at a key process: management.