The creation and strengthening of employment offices has been going on for more than 3 years. In this short period of time, the principal achievements are:
• Creation of 174 Municipal Employment Offices that integrate the Employment Services Network nationwide.
• Homogenization of management processes and instruments in the Employment Services that have received resources from the Ministry.
• Employment Offices have been provided with technical assistance and follow-up in their continuous improvement processes for which activities suitable to the local offices and context are developed.
• The premises have a municipal base, this is the governmental level closest to the people, the territory and employment opportunities and this has permitted the rapprochement of the administration to the beneficiaries and the establishment of a more direct connection encompassing the local priorities, concerns and opportunities.
Even though this is a relatively recent implementation experience, some lessons learned can be synthesized:
• First and foremost, the strong commitment of the territorial actors to face employment issues and to provide quality service to job-seekers and to those who strive for production and national growth.
• Secondly, it is important to emphasize that despite the heterogeneity and diversity of the territories and their actors, there is a need to establish quality standards for the Employment Offices. In this sense, in the framework of the Employment Quality Program and the FP, a technical team integrated by professionals from the Employment Secretariat, the International Labor Organization, Italia Lavoro (Support Program for the Recovery of Employment in Argentina) and the IRAM was formed to formulate and validate referrals and performance norms for the Employment Offices participating in the programs promoted and financed by the Ministry of Labor.
• Thirdly, it is a priority of the Ministry of Labor to strengthen public institutions established in the different territories by ensuring that they provide quality service in the intermediation processes between people and available jobs. The institutional axe is constituted by the Municipal Employment Offices who articulate with the local employment development programs, professional formation institutions, and the actors of production and labor. We have proven that the necessary conditions to successfully implement this public policy are supported by the strengthening of institutional capacities, both in the public and private sector and the provision of quality tools that favor synergy between local and regional productive frameworks.