Describe the program's most important achievements and lessons learned:
ACHIEVEMENTS:
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More certainty and transparency on the inspection process and its results, in the benefit of employers and workers.
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Standardization of processes and transparency of monitoring actions to provide better service to citizens; and introduction of technological tools.
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Appropriate assistance to employers and workers on labor matters.
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Support of labor inspectors on the performance of their duties.
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Monitoring of programed inspection activities.
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Reduction of wait-times for assistance on work-related accidents by monitoring the media.
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Receiving labor-related claims and complaints presented by citizens via e-mail, assigning a file number for proper follow-up.
LESSONS LEARNED:
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Acknowledgment of the importance of standardizing processes and making monitoring actions transparent to provide a better service to citizens.
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The Command Center allows for a faster response to both employers and workers, while also providing assistance and advice in real time to staff in charge of inspecting companies.
Describe the challenges of the program:
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The Command Center staff requires constant training in order to provide effective assistance and advice to labor inspectors.
Specify if the program has any internal and external evaluations, if applicable, include key findings:
Internal: No
External: No